Frequently Asked Questions
What payment methods do you accept?
- Credit or Debit card through the STRIPE payment gateway, managed in a totally secure way. Your payment data will never be accessed or stored.
- PayPal through your account on said gateway or with your card without having it. At no additional cost to you. Your payment data will never be accessed or stored.
How much are the shipping costs?
You can pick up the order from the workshop at no additional cost.
You can check the shipping rates in purchase conditions.
When will I receive my order?
Are returns allowed?
Where are the pieces made?
It is in a natural environment, away from the noise of the city, which allows me to work in line with the slow times of ceramics.
How is the packaging?
Each piece is carefully wrapped to avoid possible breakages during transport. All of them go in their corresponding custom box.
Can you make orders?
How should I use and care for my pieces?
All hollymara pieces are cooked at a high temperature, so they are very resistant. Even so, responsible use is recommended, especially in more delicate areas, such as handles or pieces with very thin walls.