Frequently Asked Questions

What payment methods do you accept?
Hollymara accepts two payment methods:

  1. Credit or Debit card through the STRIPE payment gateway, managed in a totally secure way. Your payment data will never be accessed or stored.
  2. PayPal through your account on said gateway or with your card without having it. At no additional cost to you. Your payment data will never be accessed or stored.
How much are the shipping costs?
Hollymara is a small company and shipping costs will always be calculated based on your place of origin. As you add products to your basket, you can review the cost of shipping.
You can pick up the order from the workshop at no additional cost.

You can check the shipping rates in purchase conditions.

When will I receive my order?
You will receive your purchase as soon as possible. I will try to speed up the preparation of your order as much as possible and within 7 business days you can have your order.
Are returns allowed?
Yes, from the moment you receive your order you have 14 days. If you want to know all the information, click here.
Where are the pieces made?
Each piece is handmade in my workshop near Vigo, Galicia.

It is in a natural environment, away from the noise of the city, which allows me to work in line with the slow times of ceramics.

How is the packaging?
My philosophy is based on leaving as little residue as possible, so all packaging is made of recycled paper or cardboard. Plastics are not used.

Each piece is carefully wrapped to avoid possible breakages during transport. All of them go in their corresponding custom box.

Can you make orders?
Yes, I would love to hear your idea and get to work. To do so, get in touch at
How should I use and care for my pieces?
The utility parts are dishwasher and microwave safe. All the glazes are lead free, so they can be used for liquids and food. It is not recommended to use them in the oven since, as they are pieces with thin walls, they could break due to the sudden change in temperature.

All hollymara pieces are cooked at a high temperature, so they are very resistant. Even so, responsible use is recommended, especially in more delicate areas, such as handles or pieces with very thin walls.